بررسی تأثیر استرس شغلی بر سلامت عمومی و عملکرد شغلی کارکنان مراقبت پرواز

Background and aims: The effective human resources are the main factor for realization, resuming and success of organizational purposes.In the organization milieu, human exposure to different kinds of mental and psychological stress and pressure. In fact, stress associates with many physical and mental diseases, or has a role on making, development and mutation of them and it decreases general health of staffs, innovation and creativity abilities and also staffs' efforts. For this reason, stress studying is important regarding both personnel health and psychological hygiene; and investigation of personnel performance. Therefore, main purpose of this study is to investigation the effect of job stress on general health and job performance on Air Traffic Controllers (ATC). Methods: This study is a cross-sectional, descriptive- correlation study. Statistical research community included all workers of ATC in Tehran, and then 103 individuals were selected as sample using stratified random sampling method. Flip L.R. (1992) questionnaire used for gathering of data’s in job stress section and to collect data for General Health section, used Goldberg & Hillier questionnaire and Paterson questionnaire used for gathering data in job performance section. The software SPSS19 with multi regression and simultaneously Baron and Kenny (1986) quadruplet process used for data analyzing. Results: The results show that there is a negative and meaningful relationship between the stress which is produced in workplace and job performance. This means that increased job stress reduces job performance. Also general health has a mediating role between workplace stress and job performance. Conclusion: Based on the results of research that confirms the negative impact of stress on job performance and considering the mediating role of general health between stress and job performance in ATC. Regarding to get better the personal performance, it is an essential thing to design and to implement a comprehensive program in order to manage staffs' stress, to improve general health, as well as to handle the promotion and occupational safety and to accrete their participation necessities in decision-making, and these should be a priority.